Deleting your account
한국어: 계정 삭제 안내
1. From inside the app
- Open SupaTarot and sign in.
- Choose Settings → Account → Delete account.
- Follow the prompts to confirm it is you. The request is accepted at that point.
2. By email
If you cannot reach the app, write to help@suparain.com from the email address you signed up with. We verify who you are and complete the deletion within 30 days of the request.
3. What is deleted
- Account details: email address and sign-in methods, including linked Apple and Google identities
- Reading history: past readings, the cards drawn, and the interpretations
- Stored transcripts, where you had agreed to keep them
- Remaining passes and the record of free benefits
- Device and access identifiers
At the moment deletion completes, this data is erased in a way that makes recovery impractical.
4. What is kept afterwards
The items below are ones the law requires us to keep. They are stored apart from your account and destroyed when the period ends.
| Item | Period | Basis |
|---|---|---|
| Payment records for purchases and refunds | 5 years | Act on Consumer Protection in Electronic Commerce |
| Records of contracts and withdrawal of subscription | 5 years | Act on Consumer Protection in Electronic Commerce |
| Records of consumer complaints and dispute handling | 3 years | Act on Consumer Protection in Electronic Commerce |
| Access logs | 3 months | Protection of Communications Secrets Act |
Anything in those records that could identify you personally is anonymised at the time of deletion; we keep only the minimum needed for refunds or dispute handling.
5. Worth knowing
- Unused passes are lost when the account is deleted and are not refunded. If you want a refund, ask before deleting.
- If you have a subscription, cancel it in the App Store or Google Play first. Deleting the account does not cancel a store subscription.
- You can sign up again with the same email address, but the earlier history is not restored.